Privacy Policy
Your personal information matters to us. Here's exactly how we handle it.
Information We Collect
When you work with FlashSmartNextConnect for your personal financial budget planning, we collect specific information to provide you with tailored services. This isn't about gathering data for the sake of it – every piece of information we collect serves a direct purpose in helping you manage your finances better.
Personal Details
Your name, email address, phone number, and mailing address. We need these basics to communicate with you and provide our services effectively.
Financial Information
Income details, expense categories, spending patterns, and budget goals you share with us during our planning sessions.
Usage Data
How you interact with our website and services, including pages visited, time spent, and features used.
Communication Records
Emails, messages, and notes from our conversations to ensure we provide consistent, personalized service.
How We Use Your Information
Your information helps us deliver the financial planning services you're paying for. We analyze your financial data to create personalized budget recommendations, track your progress toward financial goals, and adjust our advice as your situation changes.
We also use your contact information to send you important updates about your financial plans, schedule meetings, and provide customer support when you need it. Sometimes we'll share relevant financial tips or market insights that might benefit your specific situation, but you can opt out of these communications anytime.
Vietnam Data Protection Compliance
As a company operating in Vietnam, we comply with local data protection regulations including Decree 13/2023/ND-CP on personal data protection. We handle your information according to Vietnamese privacy laws and international best practices.
Information Sharing and Disclosure
We don't sell your personal information to anyone. Period. Your financial details stay confidential and are only shared in specific, limited circumstances that directly benefit your service experience.
- With trusted service providers who help us deliver our services (like secure cloud storage providers or payment processors), but only under strict confidentiality agreements
- When required by Vietnamese law or legal proceedings, though we'll notify you when possible
- If you explicitly consent to sharing information with a specific third party, like your accountant or financial institution
- To protect our rights or investigate potential fraud, but only when necessary and proportionate
Any service providers we work with must meet our strict security standards and are contractually obligated to protect your information the same way we do.
Your Rights and Choices
You have significant control over your personal information. These aren't just legal requirements – they're practical rights you can actually use.
Access Your Data
Request a copy of all personal information we have about you. We'll provide it in a clear, understandable format within 30 days.
Correct Inaccuracies
Update or fix any incorrect information in your profile. You can do this yourself through your account or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal requirements for financial records retention.
Limit Processing
Restrict how we use your information while we resolve any concerns or disputes about your data.
Data Portability
Export your data to use with another service provider, in a standard digital format.
Withdraw Consent
Stop us from processing your information for specific purposes, though this might affect the services we can provide.
Data Security Measures
We take data security seriously because your financial information deserves protection. Our security measures include industry-standard encryption for data transmission and storage, secure servers with regular security updates, and limited access controls – only authorized staff can access your information, and only when necessary for providing services.
We regularly backup your data to prevent loss and conduct security audits to identify potential vulnerabilities. All our team members sign confidentiality agreements and receive training on data protection best practices. However, no online service is 100% secure, so we also encourage you to use strong passwords and keep your login credentials private.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide services and meet legal requirements. For active clients, we retain financial planning data throughout our business relationship and for seven years afterward, as required by Vietnamese financial services regulations.
Communication records and usage data are typically deleted after three years unless you've requested earlier deletion. When you close your account, we'll delete your personal information within 90 days, except for data we're legally required to retain. You can request immediate deletion of non-essential information at any time.
International Data Transfers
Some of our service providers may be located outside Vietnam, particularly cloud storage and software providers. When we transfer your data internationally, we ensure these providers meet equivalent privacy protection standards through contractual safeguards and compliance certifications.
We only work with providers in countries with adequate data protection laws or who have implemented appropriate safeguards. You have the right to request details about any international transfers of your personal information.
Cookies and Website Analytics
Our website uses cookies to improve your experience and analyze how our services are used. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand which features are most useful to our clients.
You can control cookie settings through your browser, though disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising purposes – our focus is on improving your service experience, not marketing to you elsewhere online.
Changes to This Privacy Policy
We'll update this privacy policy when necessary to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you by email and prominently display the updates on our website for at least 30 days before they take effect.
Minor updates, like clarifying existing practices or fixing typos, won't require special notification, but we'll always update the "last modified" date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions or Concerns?
If you have questions about this privacy policy or want to exercise your data rights, contact us directly:
We typically respond to privacy inquiries within 5 business days and resolve most requests within 30 days.